FAQs | Frequently Asked Questions

Ordering Online

1: How do I place an order?
You can place an order at www.theartofshaving.com. You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call us at 1-800-493-2212 from Monday - Saturday, 10am - Midnight EST. Sunday, 10am - 9pm EST.

Back to Top

2: How can I check my order status?
Please click here to check your order status.
Once your order ships, you will receive a shipping notification email that includes tracking information.

Back to Top

3: What payment methods can I use to place an order?
The TAOS store accepts Visa, MasterCard, American Express, Discover, and Gift Cards. We are unable to accept international credit cards for online purchases.

Back to Top

4: When can I expect my order?

Orders received before 4 pm Eastern, Monday through Friday, will be processed on the same day and shipped within the timeframe of the selected delivery method. Orders received on a Saturday, Sunday, or Holiday, will be processed on the following business day.

Standard Delivery: (5-8 Business Days)

  • Standard Delivery is provided via FedEx ground service with final delivery made by either FedEx or the United States Postal Service. Delivery can be expected within 5-8 business days based on the distance of the destination (longer time-in-transit outside the contiguous 48 states).
  • Delivery to some remote addresses may require up to 2 additional days.
  • See www.fedex.com for additional details.

FedEx Second Day: (2 Business Days)

  • Orders are typically delivered by the end of the second business day after they are shipped.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
  • Some locations in Alaska, Hawaii, and remote areas may require additional transit time.
  • See www.fedex.com for additional details.

FedEx Next Day: (1 Business Day)

  • Orders are typically delivered by 3 pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30 pm (Local Time) the next business day after they are shipped.
  • Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
  • See www.fedex.com for additional details.

Back to Top

5: Why is my phone number required?
This information is used to respond to your requests and/or contact you, if necessary, about your order.

Back to Top

6: Why is my Date of Birth required?
In accordance with our Terms and Conditions , to make a purchase online, you must be a citizen or legal resident of the United States and be at least 18 years of age, at least 19 years of age if you are from Alabama or Nebraska, or at least 21 years of age if you are from Mississippi.

Back to Top

7: What should I do if I am having trouble placing an order?
For any technical difficulties you are experiencing with our website, please contact our online call center at 1-800-493-2212, from Monday - Saturday, 10am - Midnight EST and Sunday, 10am - 9pm EST.

Back to Top

8: What should I do if I could not complete the checkout process?
If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call us at 1-800-493-2212, Monday - Saturday, 10am - Midnight EST and Sunday, 10am - 9pm EST, to verify your information so that we can process your order.

Back to Top

Shipping & Service

9: What shipping methods are available and what are the rates?
Shipping methods and rates
Method Expected Delivery Rate
Standard Delivery 5-8 Business Days $5.00
FedEx Second Day 2 Business Days $15.00
FedEx Next Day 1 Business Day $20.00

Back to Top

10: What should I do if I only received a partial shipment?
It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Please contact us at 1-800-493-2212 from Monday - Saturday, 10am - Midnight EST, and Sunday, 10am - 9pm EST, to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.

Back to Top

11: What should I do if I think my shipment is lost?
Please contact us at 1-800-493-2212 from Monday - Saturday, 10am - Midnight EST, and Sunday, 10am - 9pm EST, and we will initiate a thorough search of your shipment with our transit partner.

Back to Top

12: What should I do if my shipment arrived damaged?
If your order was damaged in-transit, please contact us at 1-800-493-2212 from Monday - Saturday, 10am - Midnight EST, and Sunday, 10am - 9pm EST, to report a damaged shipment. We apologize for any inconvenience this may have caused.

Back to Top

13: Does The Art of Shaving have a corporate gifting program?
Yes, companies large and small use The Art of Shaving for corporate gifting to show appreciation to their employees, celebrate milestones and build important business relationships. We’ll work with you and your company to select, curate, and deliver gifts that meet your gifting goals and budget. Please call Kaela today at 786-433-7995.

Back to Top

Pricing & Availability

14: Why are prices different now than when I made my purchase?
All prices and availability of products are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability. However, some of the items on our website may be mis-priced or no longer available at the time you place your order.

Back to Top

15: Why is my credit card authorized for more than the purchase amount?
During the credit approval/confirmation process, your credit card is not charged for your order. The pending transaction that you see is actually a pre-authorization charge. The final charge, where we will take the funds from your credit card, will happen once the item has shipped. If you have any further questions, please call us at 1-800-493-2212 from Monday - Saturday, 10am - Midnight EST and Sunday, 10am - 9pm EST.

Back to Top

Product Returns

16: What is the return policy?

Defective, damaged or incorrect items:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-493-2212 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at www.theartofshaving.com.
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.

Other returns:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-493-2212 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at customerservice@theartofshaving.com.
  • For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item.
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

Back to Top

My Account

17: How do I unsubscribe from promotional emails?
You can stop receiving promotional email messages by following the instructions provided in any such message.

Back to Top

18: How do I reset my password?
You can have your username and temporary password sent to the email address on file by selecting the Forgot Your Password link here.

Back to Top

19: How do you use my personal information?
For complete information regarding the usage or your personal information, please refer to our Privacy Policy.

Back to Top

Replenishment Service

20: What is the Replenishment Service?
The Replenishment Service is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there.

Back to Top

21: How do I join the Replenishment Service?
Joining is easy; it can be done while browsing on a product page, using our online tool, or in our select retail stores. To join, simply select the Replenishment option for your desired product, select your preferred shipment frequency and then check out as normal. When in a retail location, please speak with any one of our shave consultants.

Back to Top

22: When does my Replenishment Service end?
Your replenishment order will continue in perpetuity until cancelled.

Back to Top

23: How do I edit or cancel my Replenishment Service?
You can make changes to your replenishment order, your upcoming orders, or cancel at any time. Please visit the Replenishment Service section of My Account located at TheArtOfShaving.com, or by calling 1-800-493-2212.

Back to Top

24: How will I be charged?
A recurring charge in the amount of the product selected for the Replenishment Service will be automatically charged to your credit card for each shipment on the schedule you requested when you selected the product.

Back to Top

25: Is there a minimum term or minimum purchase obligation?
There is no minimum term of the replenishment service and no minimum purchase obligation.

Back to Top

26: Are there any advantages for joining the Replenishment Service?
Free shipping is offered on all replenishment orders. In addition, you will receive up to 20% off your replenishment order when items are shipped together. 1 item saves you 5% off your replenishment order, 2 items 10%, 3 items 15%, and 4 items 20%.

Back to Top