Our products and gift cards are shipped from different locations. But you won’t have to wait long. Gift cards are typically sent within 2–3 business days of the main shipment.

We’re sorry, but we do not replace lost or stolen gift cards.

It’s quick and easy to check your balance on our website. All you need is your card number and PIN.

We’re sorry to hear that. Contact us. We’ll be happy to help.

Please check out our Privacy Notice for all the details.

You can check your order status online. All you need is your order number and email address. And once your order ships, you’ll get a shipping notification email with tracking information.

You can use Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Discover, Diners Club, and gift cards. We don’t accept international credit cards for online purchases.

We process orders Monday–Friday, excluding U.S. federal holidays. If you’re placing a next-day order, you need to submit it no later than 1:00 p.m. ET. If you place your order later, we’ll process it the next business day. We process weekend orders the following Monday, unless that Monday is a federal U.S. holiday.

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Standard delivery is through USPS. Expedited delivery is through UPS.

Standard delivery takes 5–8 business days. Delivery to some remote addresses may require up to 2 additional days.

Second-day delivery takes 2 business days. Some locations in Alaska, Hawaii, and remote areas may require additional transit time. Orders are typically delivered by the end of the second business day after leaving our facility.

Next-day delivery takes 1 business day. This service is only available to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii. Orders are typically delivered by 3:00 p.m. local time the next business day after leaving our facility.

We need your phone number in case we need to contact you about your order. We do not use it for solicitations.

We need to make sure you’re legally allowed to make an online purchase. In most of the U.S., you need to be 18. In Alabama and Nebraska, you need to be 19. And in Mississippi, you need to be 21.

We’re sorry you’re having trouble. Please contact us for help.

We’re sorry you’re having trouble. Please contact us for help.

Prices and product availability are subject to change without notice. Search or browse our website product pages for the latest information.

Don’t worry! The pending transaction is a pre-authorization, not an actual charge. You’ll only be charged once your order ships. If you have any other questions, please contact us.

You can return items you purchased from our website, according to our return policy outlined below. Please contact us so we can help you with your return.

Return policy: If you received a damaged, defective, or incorrect item from us, you won’t have to pay return shipping charges, restocking fees, or other fees in connection with the return. You must return all items in their original packaging with all accessories within 30 days of the date we shipped the item to you.

Other returns: If you aren’t satisfied with your order, please contact us within 30 days of delivery to find out if it’s eligible for a return. We require preauthorization for all returns and exchanges. You must return items in their original, unopened packaging with all accessories.

Our replenishment service is a subscription to get your favorite products delivered to your door on your schedule.

Joining is easy. When you’re browsing a product page, just choose the replenishment option, select your preferred shipment frequency, and then check out as normal. If you’re in a retail location, please speak with any of our shave consultants.

We’ll keep sending you deliveries as long as the product is available or until you cancel your subscription.

It’s easy to unsubscribe. Simply log into your account and under the "My Subscriptions" section of your account dashboard, select "Cancel." To do this, first, go to your account and log in. Once in, you can delay your next shipment or cancel it. If you need any additional help, contact us.

We will automatically charge the card on file with each shipment.

No, you can order as much or as little as you want.

First of all, it’s convenient. Plus, you’ll get free shipping and up to 20% off your replenishment order when items are shipped together.

•  1 item = 5% off your replenishment order

•  2 items = 10% off

•  3 items = 15% off

•  4 items = 20% off

Our popular products can sell out quickly, so it may just be temporarily unavailable. You can contact us and we’ll check for you.

We’re so sorry for this inconvenience. Please contact us for help with your shipment.

We’re so sorry for this inconvenience. Please contact us for help with your shipment.

We offer these shipping options: Standard delivery (5–8 business days): $5.00 Second-day delivery (2 business days): $15.00 Next-day delivery (1 business day): $20.00 Please note that gift cards are shipped separately from orders.

It’s important to know that orders leave our facility after your credit card has been approved and any necessary verifications have been completed. For an order to be shipped the same day, it must be submitted, approved, and verified by 1:30 p.m. EST. We ship orders Monday–Friday, excluding holidays.

Some of our items—like aerosols and alcohol-based products—are considered hazardous materials. The U.S. Department of Transportation requires us to ship them by ground transportation. We’re also unable to ship these items to APO/FPO/DPO addresses, P.O. boxes, Alaska, or Hawaii.

We send these orders using standard ground shipping. We cannot ship gift cards or hazardous materials like aerosols or alcohol-based products to these addresses.

Yes. You can use our corporate gifting program to show appreciation to your employees, celebrate milestones, and build important business relationships. We’ll work with you to curate gifts within your budget. Please contact us to get started.

Yes, we offer a 10% discount to all active and retired military personnel. Please contact us so we can set you up for this discount.

No, we’re sorry. Free shipping offers don’t apply to physical gift cards.

It’s easy to unsubscribe. Just click the Unsubscribe link at the bottom of the email.